Dear friend, first of all, I am sorry that this order caused you a bad experience, secondly, in the whole process, I need to affirm that: 1. the bags were done shipping out in about a month's time, the delay of FedEx was an unexpected situation that we didn't think of, we have been contacting you for the customs clearance of the bags in February, including March, and you have frankly told us about the negligence of the local federal government. I don't think this is the result we want to see, we just want you to receive the goods smoothly, so we have been contacting the agent to urge the federal (at least urged more than 3 times)